Privacy Policy
This Privacy Policy explains how Alpha Services (“we”, “us”, “our”) collects, uses and protects your personal data when you use this website or contact us about our services. We process personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.
1. Information we collect
Information you give us. When you fill in our consultation form, call us, email us or message us on WhatsApp, we collect your name, phone number, email address, the service you are interested in and anything else you choose to share. When you engage a service, we also collect the documents and business details needed to complete it, such as identity proof, address proof, PAN, business information and bank details for filings.
Information collected automatically. Like most websites, our server and security tools record technical data such as your IP address, browser type, device and the pages you visit. We use Google Analytics (through Google Site Kit) to understand how visitors use the website. Google Analytics uses cookies and similar technologies.
2. How we use your information
- To respond to your enquiry and give you a quote or consultation.
- To provide the services you engage us for, including preparing and filing applications with government portals and authorities.
- To send you updates about your application, deadlines and renewals.
- To keep the website secure, prevent spam and fraud, and fix technical problems.
- To understand website usage and improve our pages and services.
- To meet our legal, tax and record-keeping obligations.
We use your data only for the purposes for which you gave it to us, or for purposes required or permitted by law. We do not sell your personal data.
3. Who we share it with
We share personal data only where needed to provide our services or run this website:
- Government authorities and portals (for example GST, FSSAI, Udyam, DGFT, Income Tax and the Trademark Registry) when we file an application on your behalf.
- Professionals such as chartered accountants, company secretaries or advocates who work with us on your matter, under a duty of confidentiality.
- Service providers who host or support this website and our communications, including our web host (Hostinger), Google (Analytics and email) and WhatsApp.
- Authorities where we are required to by law, court order or a lawful request.
4. Cookies
This website uses essential cookies to work properly and analytics cookies from Google to measure traffic. You can block or delete cookies in your browser settings. Blocking analytics cookies does not affect your ability to use the website or contact us.
5. How long we keep your data
We keep enquiry details for up to 24 months so we can follow up and respond to further questions. Client records and documents are kept for as long as needed to provide the service and to meet legal and tax retention requirements, after which they are deleted or securely archived.
6. How we protect your data
We use reasonable technical and organisational safeguards, including an encrypted (HTTPS) connection, a website firewall and restricted access to client files. No method of transmission or storage is completely secure, but we work to protect your information and will inform you and the relevant authority of a personal data breach as required by law.
7. Your rights
You may ask us to tell you what personal data we hold about you, correct or update it, or delete it where we are no longer required to keep it. You may also withdraw any consent you have given; withdrawal does not affect processing already carried out. To make a request, email officialalphaservices@gmail.com. We will respond within a reasonable time.
8. Children
Our services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18 without the consent of a parent or guardian.
9. Third-party links
This website may link to government portals and other websites. We are not responsible for their content or privacy practices, so please read their policies before sharing information with them.
10. Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
11. Contact and grievances
For any question or complaint about your personal data, contact Alpha Services at officialalphaservices@gmail.com, call +91 79738 78209, or write to Alpha Services, 43-C,Dashmesh Colony, Ropar, Punjab 140001. This policy should be read together with our Terms and Conditions and Refund Policy.