Refund Policy
This Refund and Cancellation Policy explains when you can cancel a service with Alpha Services and how refunds work.
1. Cancellation before work starts
If you cancel before we start work on your service, we refund the full professional fee you paid, less any payment gateway charges.
2. Cancellation after work starts
If you cancel after work has started, we refund the professional fee for the part of the work not yet done. Work already completed, such as name searches, drafting, document preparation, digital signature certificates or website design, is not refundable.
3. After filing
Once an application, return or form has been filed with a government portal or authority, the professional fee for that filing is not refundable, whatever the outcome.
4. Government fees and third-party charges
Government fees, stamp duty, digital signature charges and other third-party costs paid on your behalf cannot be refunded by us once paid. Any refund of these depends on the rules of the authority concerned.
5. Rejections and delays
If an application is rejected or delayed because of incorrect or incomplete information or documents from you, no refund is given. If a rejection is caused by an error on our part, we will refile at no extra professional fee.
6. Website projects
For website development, the advance covers planning and design work and is not refundable once design work starts. Later payments are tied to the milestones agreed in your project scope.
7. How to request a refund
Email officialalphaservices@gmail.com with your name, phone number, service and payment details. We review requests within 7 working days. Approved refunds are paid to the original payment method within 7 to 10 working days of approval.
8. Contact
For questions about this policy, call +91 79738 78209 or write to Alpha Services, 43-C,Dashmesh Colony, Ropar, Punjab 140001. This policy is part of our Terms and Conditions.